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Privacy Policy
 

1. Introduction


Relia Fix, LLC ("Relia Fix") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit reviews, use our services, or communicate with us, including via SMS messaging. Please read this policy carefully. By using our website or subscribing to our services, including SMS communications, you agree to the terms of this Privacy Policy.

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2. Information We Collect


We may collect information that identifies you ("personal information"), including but not limited to:

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  • Contact Information: Name, phone number, email address, and any information you provide when submitting a review, contacting us, scheduling services, or signing up for SMS updates.

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  • Analytics Data: We use Google Analytics to collect data about your interaction with our website, including your IP address, browser type, device information, and pages visited.

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3. Text Communications


Relia Fix, LLC may send text messages from 833-RELIAFX (833-735-4239) or 720-500-4013 for the purposes of:

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  • Scheduling appointments

  • Providing updates about service requests

  • Sending reminders, promotional offers, or other communications related to our services

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3.1 Initial Contact


If we text you first to schedule an appointment or provide service-related updates, you are not obligated to respond.

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3.2 Opt-In Consent


By responding to or engaging with text messages from Relia Fix, LLC, or by submitting your contact information via our website, email, rental agreement, or third-party reservation system, you consent to ongoing text communications.

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3.3 Opt-Out Option


You may opt out of receiving text messages at any time by:

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You will receive a final confirmation message upon unsubscribing. We will remove your number from our messaging list within 24 hours.

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3.4 Help Option


To receive help via text, reply “HELP” to any message. We will respond with our contact details, including phone number, email, and website.

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3.5 Message Terms

 

  • Message and Data Rates May Apply. Your mobile carrier may charge fees for sending or receiving text messages.

  • Messages Are Recurring. Frequency may vary based on your interaction with our services.

  • Essential Communications: Communications necessary for scheduled services may still be sent unless otherwise requested.

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4. How We Use Your Information


We may use the information we collect from you to:

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  • Improve our website and services

  • Send updates, promotions, and reminders related to our products or services

  • Respond to your inquiries or feedback

  • Analyze usage and trends to enhance the user experience

  • Comply with legal obligations

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5. Sharing Your Information


We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with third-party service providers (e.g., Google Analytics) for the purposes described above. These providers are required to protect your data and act in compliance with data protection regulations.

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6. Data Retention


We retain your information as long as it is necessary for the purposes for which it was collected, or until you request deletion. For SMS subscribers, your contact information is retained only while you are subscribed.

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7. Your Rights


You have the right to:

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  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Restrict or object to the processing of your data in certain circumstances

  • To exercise your rights, please contact us at general@reliafix.com.

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8. Security


We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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9. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

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10. Contact Us


If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

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Relia Fix, LLC
Email: general@reliafix.com
Phone: 720-500-4013

 

 

Last Updated: 04/23/2025

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